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At applemall.co.ke, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, mobile app, and services.

Who are we?

Applemall is an e-commerce platform offering a wide range of products, from electronics and fashion to home essentials and more. We aim to provide a seamless shopping experience, combining quality products and reliable customer service.

How do I place an order?

To place an order, follow these steps

• Browse our categories or search for the product you want.
• Add the items to your cart.
• Proceed to checkout, where you’ll enter your shipping details and select a payment method.
• Confirm your order, and you’ll receive an email or SMS confirmation.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers who help us with payment processing, shipping, marketing, or IT services.

• For Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of our company, users, or others.

   

Can I track my order?

Yes! You can track your order by logging into your account and going to the "Orders" section. You will also receive a tracking link via email once your order is dispatched.(under development)
 

How long does delivery take?

Delivery times vary based on location and availability of the product. Typically, orders within major cities take 1-2 business days, while more remote areas may take 3-7 business days. You’ll receive updates on your delivery status via email or SMS
 

What are the payment options?

We accept multiple payment options, including:

• Mobile money (Mpesa, Airtel Money)
• Credit/debit cards (Visa, Mastercard)- coming up
• Cash on Delivery (COD) for selected regions
   

 How do I download the app?

You can download our app on the Google Play Store for easy and convenient shopping on the go
 

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 7 days of purchase, as long as the item is unused and in its original packaging. To initiate a return, contact our customer service team through 0714680792 or use the “Talk to Us” feature on the website or app

 What is "Lipa Pole Pole"?

"Lipa Pole Pole" allows you to purchase an item and pay in installments. To learn more, visit the product page and select the "Lipa Pole Pole" option or contact us on WhatsApp through the icon on the product page.

 How can I become an affiliate?

Join our affiliate program and earn by referring customers! Click on the “Refer a Client and Earn” link at the top of our homepage to create an affiliate account and start earning commissions

 How do I contact customer support?

You can reach our customer support team via:

• WhatsApp using the “Talk to Us” icon on our website or app.
• Email: 
• Phone: +254714680792

We are available 24/7